Service support for tenants

Terms & Conditions: response time within 24 hours

• Eligibility – Only authorized tenants, residents, or employees may submit support requests.
• Request Scope – Support is limited to building-related issues such as maintenance, repairs, security, and utilities.
• Submission Process – Requests must be submitted via the form below with a clear description of the issue.
• Response Time – We aim to respond within 24 hours. Urgent matters (e.g., leaks, power failures) will be prioritized.
• Access & Cooperation – If required, you must provide reasonable access to the affected area for inspection and repairs.
• Limitations – We are not responsible for personal items, third-party services, or issues outside our control.
• False Reports – Submitting false or misleading requests may result in service restrictions.
• Billing – If the issue falls outside the landlord’s responsibility (e.g., tenant-caused damage, personal installations), costs will be charged to the requester.
• Emergency – The emergency phone can only be used for urgent matters e.g. gas or water leaks. If the number is used without an emergency restrictions will follow.